The Unemployment Insurance appeal process in Canada was managed by the Office of the Umpire and utilized retired Federal Court judges. As the backlog of unheard cases increased HRSDC and the Government of Canada was looking for a new solution to provide the same level of importance to the process participants while speeding up the overall flow of cases and reducing the considerable backlog of cases.
The technology performed perfectly from one coast to another over 1,000s of miles. We knew we had a winner when a judge in Ottawa nodded to a lawyer in Yellowknife, and the proceedings began like everyone was in the room.
The backlog was eliminated in 6 months and a new way of conducting legal proceedings over distance, and motivating participants, was created.
This project won the gold Award of Excellence at GTEC for all government projects, and the gold Award of Excellence at the all government and industry CIPA awards. The first two of four awards were given to Videotelephony.